Dear Patient, Please be advised of the following: We regret that we are unable to provide translation services.  Should you identify a language barrier with one of our providers, please make the necessary arrangements for a translator to accompany you.  We apologize for any inconvenience. All appointments with specialists and other third parties, once confirmed by our staff, cannot be re-booked unless medically necessary, in which case your provider will advise the staff of the circum...

Harassment Based on Prohibited Grounds relates to harassment based on one of the prohibited grounds listed in OH&S legislation: race, creed, religion, colour, sex, marital status, sexual orientation, family status, mental and physical disability, physical size or weight, age, nationality, ancestry or place of origin.  This includes any inappropriate conduct, comment, display, action or gesture by a person that constitutes a threat to the health or safety of the worker.  This type of harassme...

Dear Patient, Our group offers you the convenience of seeing other physicians who are part of the group.  Our group includes 4 other physicians, whose names, phone numbers, and address are included in the FAQ form which you received during registration.  When one of our practitioners is not available and you are given the option to see others in the group, please note that we have a Nurse Practitioner who works with us, and so we recommend that you see the Nurse Practitioner before seeing any o...